Key Presentations included:
Calm Chatbot Demonstration
- A demonstration by Seun Akindele of the Calm Chatbot. The chatbot was launched 2 months ago to provide out of hours support to the Calm Help Line Callers. Suen also outlined Calm’s plans for future development and optimisation of the chatbot.
DataKind and Data
- Dulcia Vousden of DataKind gave an insight on data science and how social change organisation could use it plus how to get started. This was followed by examples of the business knowledge uncovered by a number of charities as a result of a “data dive” where 100 data analysts worked on the charities data over a weekend. Dulcia also outlined the other pro bono help available to charities from DataKind.
The Calm Chatbot and Data Challenges
- Maria Kuzak spoke about challenges Calm had experienced with data and their plans to tackle this in the future.
Missing People and Destressing Visitors
- Sara Rowbotham gave an interesting account of how Missing People have used their chatbot to destress visitors waiting in a queue to connect person to person.
More details are available to AI4C Members on the AI4C Teams Site